We want to fix problems quickly. Use the details below for questions, requests about your personal data, or complaints about this website.
1. How to raise a grievance
Email the Grievance Officer with:
- your name and a way to contact you;
- a clear description of the issue, including the page, service and date and time if relevant;
- for personal data requests, which right you want to exercise; and
- any screenshots or references that help us understand the problem.
We may need to verify your identity before acting on a personal data request. Never send us your password or an OTP.
2. What happens next
We acknowledge grievances within 24 hours and aim to resolve them within 15 days. If we need more time, we will tell you why and when to expect a response.
3. If you are not satisfied
If our response does not resolve your concern about personal data, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
4. Issues with official records
We cannot change land records, application statuses or portal accounts. For corrections to records, mutation or conversion applications, or problems with your Banglarbhumi login, contact the relevant BL&LRO office or use the official portal. Office contacts are listed under Land Office Contacts.